When your Macbook goes 'Snap, Crackle, Pop'

Sounds you don't want to hear coming from your computer. Photo: via Flickr

CHICAGO, May 19, 2013 ― A few weeks ago, a girl dumped 16 ounces of water directly into the keyboard of her Macbook Pro. She panicked as she quickly lifted  the dripping computer up from the puddle of water … and then put it down in the very same puddle from whence it came. It was evident she was malfunctioning as badly as was her computer, which started making “snapping and crackling noises” as she described it. Thankfully, there was no pop.

Her first instinct was to run to her 24-hour Apple Store to speak to one of their Genius Bar geniuses to help solve her problem. The genius in question was apparently taking the day off because he said her computer was beyond repair and that the hard drive was damaged irreparably as well. This meant that all her data, pictures, music, and essentially her entire life were all gone forever.

Just then she started sobbing right in the middle of the Apple Store. Not ever having experienced human emotion before, the Apple genius just left as the exchange of information had come to an end.

Our Macbook owner was an emotional wreck, convinced that it would take her weeks to scrape up the cash for a reasonably priced repair. In the meantime, she probed the Internet for other options and discovered LiquidSpill.com. Their technicians were able to repair her computer and sent it back to her within 2 weeks from the day she shipped it to them.

Remember that Apple said her computer was destroyed and the data was unrecoverable while LiquidSpill.com said her computer was damaged and the data was salvageable. Note to all you Mac users: There are a variety of repair options available aside from Apple itself. So don’t feel like you are always at the mercy of Apple. They are great company, but repairs are not their first priority.

Here’s an inside tip when you are bringing in your Mac computer to Apple for warranty repair. The Apple Technicians will inspect the small dots on your logic board. If they’re white, you’ll be covered under AppleCare, which is a guaranteed warranty up to 90 days (or longer if you pay to extend it). If those dots are red, thought, that indicates the existence of moisture and they will know it is a liquid spill accident that they won’t cover.


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If you do get liquid on your Macbook, here are a few things you should NOT do: 

»Don’t try turning the power back on, adding insult to injury.

»Don’t put it in a bag of rice. The Macbook is a computer, not an iPhone—two very different things.

»Don’t use hair dryers. They’ll dry your Mac, all right. But they’ll also ruin your keyboard.


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Spill It! explores the unconventional stories that occur when people spill various liquids onto or into their Macbooks. We also provide useful tips and hints for protection from these types of damages.  

 

LiquidSpill.com is a Macbook repair service that specializes in liquid spills.

 


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More from Spill It! How to Maintain and Repair Your MacBook
 
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John LaLoggia

John LaLoggia is the Marketing and Public Relations Specialist for LiquidSpill.com in Chicago, IL. He has a B.A. from Quincy University in Broadcast Journalism and is currently finishing his M.A. in Communications from the University of Missouri- St. Louis. He has worked for ESPN Radio and Comcast Sports Net in Chicago.  He has trained and performs at the Second City and Improv Olympic theaters in Chicago. He enjoys movies, live music, and Italian food. He currently lives in Chicago with his made-up girlfriend, Stacy. 

 

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