Hurricane Sandy: Tips for Verizon FiOS subscribers

Getting your system back up after the storm.

WASHINGTON, October 27, 2012 – The Prudent Man practices prudence in all things. While he usually opines on business, investing, and the politics involved with both, today’s important business involves staying online or getting back on line after one is hit by a major storm. In this case, the storm in question is Hurricane Sandy which looks like it will be visiting residents of the Middle Atlantic states like us fairly soon.

Accordingly, we’re passing along the following useful–and Prudent–tips supplied in a press release issued today by Verizon to those subscribing to one or more of company’s FiOS services. The company notes that the likely power of the storm—predicted to hit the DC area beginning somewhere between Sunday evening and Monday afternoon at present—will cause significant power and service outages “which may affect your Verizon services.”

“If you have fiber-based voice service or FiOS® Digital Voice,” the release continues, “the Battery Backup Unit (BBU) installed with your service supplies up to eight (8) hours of phone service.  Please note that your FiOS® TV and/or Internet service will not be available until your power is restored.

“For up-to-date information throughout the storm, please visit

“You can also visit for troubleshooting tips, instructions on how to restore your service, and open a trouble ticket if needed. Once commercial power is restored after an outage, sometimes resetting your BBU is necessary.  You can learn how to reset your BBU now by clicking here.”

As a subscriber to FiOS himself, your friendly WTC reporter would suggest you take an extra precaution right now if you are also using Verizon’s fiber-based services. Click the third link above and print out this info now for handy reference. Should your system actually experience problems with its battery backup unit (BBU), you likely won’t be able to get back on line to access info via the Web. But if you print this info now and keep it in a safe place, you won’t have to worry about this little Catch-22.

Typically, in our experience, FiOS effectively re-boots and comes right back up when your power is restored. But in the event that it doesn’t, the above info could really come in handy as an alternative to trying telephone help services which, after any severe storm, usually have long wait times.


Read more of Terry’s news and reviews at Curtain Up! in the Entertain Us neighborhood of the Washington Times Communities. For Terry’s investing and political insights, visit his Communities columns, The Prudent Man and Morning Market Maven, in Business.

Follow Terry on Twitter @terryp17


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Terry Ponick

Now writing on investing, politics, music, movies and theater for the Washington Times Communities, Terry was formerly the longtime music and culture critic for the Washington Times print edition (1994-2009) before moving online with Communities in 2010.  



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