MISSOURI, June 5, 2013 — Customer Service is a thing about the past.
In the good old days when you got a haircut, the barber or shoe shine boy brushed the hair off before you left the shop.
It was automatic to get your car windows cleaned when you got gas. Today it is hard to find a full service gas station, and the window cleaning is not automatic.
Going to the movies, you were escorted down the aisle by a uniformed usher with a flashlight, not to disturb the people who were watching the movie, but to help you find a seat.
Once there, the usher said, “Excuse us” and other patrons would stand to allow you to pass by. All parties did all this in a polite and cordial manner.
It was automatic to open the car doors to let the ladies into the car. If a man was sitting and a lady got onto the bus or streetcar, a gentleman stood to allow the lady to sit down.
Old people were always helped on and off public transportation, helped with their packages. As a rule, all ladies were helped to their car if they had more grocery bags than ey could carry. They were not asked if they needed help; it was automatic.
Today, customer service is basically non-existent. At the movies you consider yourself lucky if you can sit through a movie without disruptions from other people talking, or texting!
Getting customer service at a service station is gone. No longer is the oil or tire pressure checked.
Now let’s take the big department stores. It is a real challenge to find someone in any department to give you customer service. It’s amazing that these stores still are open for business but on the other hand, people have been programmed not to expect customer service.
Customers of the past may not have had all the technology, the new widgets, or all the highly skilled trained work force that we have today but the one thing that they had was customer service.
Another point to be made is most stores were closed on Sunday—food for thought.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
However, that’s from a time and place I am from-
This article is the copyrighted property of the writer and Communities @ WashingtonTimes.com. Written permission must be obtained before reprint in online or print media. REPRINTING TWTC CONTENT WITHOUT PERMISSION AND/OR PAYMENT IS THEFT AND PUNISHABLE BY LAW.